GENERAL QUESTIONS
- How can I reach out to customer service regarding my order?
- How long does it take for Customer Service to respond to my inquiries?
- I have a question about VIZ outside of the VIZ Shop, can you help?
- How can I unsubscribe from your marketing emails?
- My library / anime club / convention would like to receive a donation for a charitable event. Can you provide a donation?
- What does "pre-order" mean?
ORDERING INFORMATION
- Why was my order canceled?
- I want to purchase an item that is out of stock. Can this be done?
- I got a back-in-stock email, but the item sold out again. Can I still buy it?
- How can I place my order?
- What is the ordering process for your store?
- Why are there different time frames for processing and shipping?
SHIPPING, TRACKING AND DELIVERY
- When will I receive my item?
- What should I do if my order is being returned to sender?
- Will I have to pay international taxes & duties?
- Do you ship internationally?
- I was charged a fee by my forwarding service. Who is responsible for that fee?
- Can I choose which postal carrier delivers my order?
CANCELLATIONS AND CHANGES
- Can I add another item to my order after it’s been placed?
- I ordered the wrong size, color, or quantity. Can you update my order?
- How can I update my address if a shipping label has been created?
- Can I change the address on my order after it has been submitted?
- I just placed my order, can I cancel it?
PAYMENT INFORMATION
COUPON CODES AND DISCOUNTS
- Do you match competitors’ prices?
- Can I add a discount code after placing my order?
- Can I use multiple discount codes in my order?
- Why didn’t my discount code apply to my whole order?
- How can I apply a coupon or discount code to my order?
- I signed up for the newsletter but I never received my 10% off coupon.
GIFT MESSAGING AND WRAPPING
GIFT CARDS
- Does your store offer gift cards?
- I just received an eGift Card. How do I use it?
- What happens if I need to return something I purchased with my eGift Card?
- What can I do to ensure that the eGift Card is delivered to the recipient?
- What does the recipient receive when I send an eGift Card?
- How do I cancel a Gift Card?
PERSONALIZATION POLICY
RETURNS AND EXCHANGES
- The item I purchased arrived damaged. What can I do?
- I received the wrong item, what can I do?
- Can I exchange items in my order?
- Can I use my own shipping label?
- I don’t have a printer. How can I print my return label?
- Do I have to pay for the return shipping label?